Whether it's an out-of-the-box issue, an issue inside of the warranty, or outside of the warranty, ALL customer support-related issues MUST go through Fellow directly. Clive is an authorized retailer, but Fellow carries the warranty and support for their products.
Link to create a support ticket: https://help.fellowproducts.com/hc/en-us/requests/new
Register your product with Fellow: https://fellowproducts.com/pages/product-registration
Link to Fellow's Warranty: https://fellowproducts.com/pages/warranty