Changes, Holds, or Pick-Up Requests to Orders

Learn more about how you can request changes to your order, requests regarding your order, and different ways shipments can be handled.

Modifying an order that has not been shipped

The easiest way to add something is to simply place a new order online for the new item you wish to purchase. If your original order has special shipping arranged that you wish to take advantage of please contact us and let us know within 1 hour of placing your order. To remove any items after an order has been placed, please contact us within 1 hour of placing your order to ensure we can adjust the order before it is shipped out. Once the order has been confirmed with our shipping department or has left our facility it cannot be changed.

Once an item has been shipped, we normally cannot cancel or change the shipment. If necessary, we can send a return label once the item has been received and the shipping cost will be deducted from the refund of the returned item.

If the item must be redirected or returned to us while in transit, you will be responsible for any carrier or reprocessing fees.

Changes to orders that have already been shipped (orders actively in transit)

For changes to delivery address*: A $20 fee will be collected
For items that are too close to delivery, a “Return to Sender” may be the only option, which will incur a reprocessing fee before the order can be sent back out of our warehouse once it has been returned.
- For orders that include an espresso machine, the reprocessing fee is $75.
- For orders that do NOT include an espresso machine, the reprocessing fee is $20.

*Changes to delivery address are only possible if there is adequate time for the package to be rerouted. If the package is too close to delivery, a change of delivery address may not be possible.

If you’d like to place your order and have it held at our facility until a specific date to delay shipment

We are able to accommodate this request most of the time. If you’d like to make this request, please reach out to our CX team at hello@clivecoffee.com immediately after placing your order (or prior to placing the order). There will be a $50 fee for orders held for more than 5 business days.

If you are unable to drop your return off at a UPS location

We can arrange to have a “call tag” issued so that UPS will come to your location to pick up the package. These call tags will incur a $20 fee.