Warranty, Repairs & Returns

Extended Warranty Program FAQs

Clive Coffee offers an extended warranty program for espresso machines and grinders through a company called Mulberry. Find out more below!

What does the extended protection plan cover?

  • Fast out-of-warranty replacements with free shipping & no fees
  • Damage from power surges & electrical failures
  • Extended coverage past the manufacturer's warranty

When does the extended warranty offer expire?

30 days prior to the manufacturer warranty on your product expires. 

What does the extended protection plan cover?

What is Mulberry?

Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

  • 24/7 customer support
  • Hassle-free online claims
  • No deductibles or hidden fees
  • Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

How do I sign up for a Mulberry protection plan?

It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a claim?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

Will I have to pay a deductible or any other fees?

You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.