Order Changes, Returns, Shipping & Payment
  1. Help Center
  2. Warranty, Ordering & Returns
  3. Order Changes, Returns, Shipping & Payment

Free ground shipping over $75

We will send out your order over $75 with free ground shipping or discounted expedited shipping. It's that simple.

Shipping within the USA (48 lower states)

The majority of shipments leave directly from our distribution warehouse in Salt Lake City, Utah. Some machines and accessories ship from other importers based in Seattle, Portland, OR, and New York. No matter where your order is shipping from, we promise to select the fastest and safest delivery method for free on all USA orders over $75. 

Note: Signature will be required for delivery on most machines and grinders. Clive is not responsible for lost or stolen packages. In the event that a package goes missing, please start a claim with the carrier (FedEx claims link here), then let us know as soon as possible so we can help with any further questions.

Shipping to Alaska, Hawaii, and Puerto Rico

We offer subsidized shipping rates to ship to Alaska, Hawaii, and Puerto Rico. Please call our team of coffee experts to get the best rate possible for machine and grinder orders. 

Shipping outside the USA

Unfortunately, we are unable to arrange shipping outside the USA. We can ship to a U.S. address for freight forwarders. Machine and grinders are unable to be delivered to a P.O. Box address. 

Questions?

If you have any questions on rates or how your machine will be shipped, contact us at 888-557-5320 or hello@clivecoffee.com.