Like New & Trade-In Program
  1. Help Center
  2. Like New & Trade-In Program

Trade-Up Program Details

Below are the step-by-step details of how the Trade-Up program works.

  • An estimate will be provided after we receive your form. 
  • Machines will be valued upon receipt. Value will be based on the condition of the machine, year, make, model, features, parts needed to be replaced, and labor for repair.
  • Unless the description was not accurate or we find anything unexpected during our inspection, the credit will match the estimate.
  • Decide on your new home setup. Or hold on to your credit for as long as you’d like! Credits never expire.

Shipping & Packaging


  • The customer is responsible for shipping costs associated with sending the machine to Clive.
  • The customer is responsible for damages incurred in shipping.  We have repackaging instructions for many machines. Original packaging is highly recommended. 
  • Insurance for shipping machines is strongly recommended in the event that the machine gets damaged on its way to Clive.
  • Clive reserves the right to refuse any machine for trade-in. In the event that a machine is turned down for trade-in, it will be the responsibility of the customer to arrange for a return shipment.