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Espresso Machine: Need Technical Assistance?

Imported from HubSpot KB export -- 2026-08-14

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Written by Zac P

Below is a list of the brands we carry with links to the correct troubleshooting form for your machine:

  • LUCCA: A53, M58, X58, Solo.

    • You can fill out our troubleshooting form here

    • You can find help center articles for LUCCA here

  • ECM: Synchronika, Mechanika Slim, Classika, Casa V, Puristika.

    • You can fill out our troubleshooting form here

    • You can find help center articles for ECM here

  • Profitec: Drive, Move, Jump, GO, Pro 800, Pro 700, Pro 600, Pro 500, Pro 400, Pro 300.

    • You can fill out our troubleshooting form here

    • You can find help center articles for Profitec here

  • Rocket: Appartamento, Appartamento TCA, R58, Giotto, R Nine One

    • You can fill out our troubleshooting form here

    • You can find help center articles for Rocket here

  • Lelit: Bianca, Mara X, Elizabeth.

    • <1yr old

      • Lelit has a dedicated support team you can contact here

    • >1yr old

      • You can fill out our troubleshooting form here

    • You can find help center articles for Lelit here

    • Lelit also has a Youtube channel here

  • Rancilio: Silvia, Silvia Pro, Silvia Pro X.

    • You can fill out our troubleshooting form here

    • Rancilio has a dedicated support team you can contact here

      • Service 24/7 Hotline (877) 642-940

    • You can find help center articles for Rancilio here

  • Breville: Barista Pro, Oracle Touch.

    • Breville handles all support directly

      • You can find their troubleshooting form here

      • They also have a phone number

  • La Marzocco: Linea Mini, GS3

    • La Marzocco has a home solutions team for troubleshooting

      • You can find their form here

      • Or call for technical assistance

        • Monday through Friday. (206) 258-2532

  • Flair: 58 Pro 2, 58 plus, Classic

    • You can fill out our troubleshooting form here

    • Flair has a knowledge base you can find here

  • Ascaso: Steel Duo

    • You can fill out our troubleshooting form here

    • Ascaso has some articles on their site here

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