Grinders: Need Technical Assistance?

If you are having trouble with your Grinder and are not sure what the best route is for repair, you can follow the links in this article that will get you where you need to be!

Below is a list of the brands we carry with links to the correct troubleshooting form for your machine:

• Eureka: Mignon, Atom, Zenith series.
  • You can fill out our troubleshooting form here
  • You can find help center articles for Eureka here

• Turin: DF64, DF83.
  • You can fill out our troubleshooting form here
  • You can find help center articles from Turin here

• Profitec: Drive, Move, Jump, GO, Pro 800, Pro 700, Pro 600, Pro 500, Pro 400, Pro 300.
  • You can fill out our troubleshooting form here
  • You can find help center articles for Profitec here

• LUCCA: Atom 75.
  • You can fill out our troubleshooting form here
  • You can find help center articles for LUCCA 75 here

• Mahlkonig Home Line: X54.
  • You can fill out our troubleshooting form here
  • You can find service videos on Mahlkonig's Youtube page here
• Mahlkonig Commercial: Anfim Practica, Anfim Luna, E65S, E65W, E80, E80W, EK43, Guatamala
  • Mahlkonig suggests that commercial grinders be serviced by a technician
    • You can fill out our troubleshooting form here
      • Let us know the serial number of your machine
      • We can check on any locally recommended technicians or if you did not purchase the machine from us, we can see who the distributor of the equipment was. 

• Rancilio: Silvia, Silvia Pro, Silvia Pro X.
  • You can fill out our troubleshooting form here
  • Rancilio has a dedicated support team you can contact here
    • Service 24/7 Hotline (877) 642-940
  • You can find help center articles for Rancilio here 

• Baratza: Encore, Encore ESP, Virtuoso+, Sette 30 AP, Sette 270, Vario+, Vario W+, Sette 270wi, Forte AP, Forte BG.
  • Baratza handles all support directly
    • You can find their troubleshooting form here
    • They also have a phone number

      • 1-877-701-2021 or (425) 641-1245

        Monday – Friday

        8:30 am-12:00 pm PST

• La Marzocco: Mazzer Lux D
  • La Marzocco has a home solutions team for troubleshooting
    • You can find their form here
    • Or call for technical assistance
      • Monday through Friday. (206) 258-2532 

• Fellow: Opus, Ode.
  • You can fill out our troubleshooting form here
  • Fellow has a resource center you can find here