When you place an order on our website, your credit card is charged in full at the time of purchase. This applies whether the item is in stock, on back order, or on pre-order. There is no temporary authorization hold; the payment is captured right away, not when the machine ships.
We use this policy for espresso machines because of numerous past instances where a credit card declined our attempt to capture funds after the machine had already left our facility, forcing us to intercept the package in transit with our freight company's help while the payment issue was resolved. Charging at the time of order prevents this.
If your machine is on back order or pre-order, your card will still be charged immediately, and we will keep you apprised of its status as it moves toward production and shipment, sending tracking information as soon as it's available.
Questions? Contact us here