Warranty, Repairs & Returns
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      2. Warranty, Ordering & Returns
      3. Warranty, Repairs & Returns

      Repairs

      Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises.

      "Do I have to send my machine back to Italy for repair?"

      Definitely not.

      Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises. Repair costs, including parts and labor, are covered under warranty for the first year by the manufacturer. On most machines, we extend that warranty by another year.

      In the event that something happens to your machine, we will work with you to determine the best way to get your machine back up to speed.

      Simple Repairs

      Many repairs can be taken care of with basic tools after a brief chat over the phone. Get started on our Tech Troubleshooting page. 

      Complicated Repairs

      If it turns out to be a more complicated problem, we can arrange to take care of the repair here in Portland or at the importer's service center. In the event a machine is shipped to Clive or a service center, both inbound and outbound shipping costs will be the responsibility of the customer. Check out our Repair & Service page for all the details!

      Brands We Service

      We currently only service espresso machines from Lucca, ECM, Lelit, Izzo, La Marzocco, La Spaziale, Profitec, Quick Mill, Rancilio, Rocket, and Bezzera. We service Eureka, Mazzer, Macap, ECM, and Profitec grinders.

      For all questions regarding warranty and service for the following brands please use the following contact details to contact them directly:

      Fellow: Email hello@fellowproducts.com or visit https://fellowproducts.zendesk.com/hc/en-us/requests/new

      Acaia: Email support@acaia.co or visit https://help.acaia.co/hc/en-us/requests/new

      Brewista: Visit https://brewista.co/pages/warranty

      Breville: Phone 1-866-273-8455 or visit http://brevilleusasupport.com

      Baratza: Phone 425-641-1245 or email support@baratza.com

      Technivorm: Phone 855-662-2200 or email info.us@moccamaster.com

      Bonavita: Phone 1-855-664-1252 or visit http://bonavitaworld.com/contact-us

      For service on your machine, email support@clivecoffee.com with the model information of your machine, a description of the problem, and the original order number or email associated with the purchase. We will email you back shortly with further instructions.