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Repairs

Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises.

Service, Repairs, and Warranty Support

At Clive Coffee, we stand behind the equipment we sell. Whether you need a simple fix or a professional repair, we are here to guide you through the process.

Important: To receive support, you must provide proof of purchase (original order number). We strongly recommend keeping all original packaging, as Clive Coffee assumes no liability for shipping damage and cannot provide return shipping for units without their original boxes.

1. Troubleshooting & Brand Support

To get you the fastest resolution, support is handled either by Clive Coffee or directly by the manufacturer, depending on the brand.

Brands Supported Directly by the Manufacturer

The following brands handle all technical issues, "out of box" damage, and warranty claims directly. If you encounter an issue with these products, please use the contact methods below:

Brand Support Coverage Contact Information
Fellow All products (Grinders, Kettles, etc.) Fellow Support Center
Acaia All Scales & Accessories Acaia Help Center / Warranty Claim
Baratza All Grinders Baratza Support
Breville All Espresso Machines Breville Support
La Marzocco Home Machines & Lux D Grinder La Marzocco Home Support

Note for Fellow Users: Fellow offers an extended warranty if you register your product directly on the Fellow website.

Note for Acaia Users: Acaia provides a 2-year warranty. For out-of-warranty repairs, contact support@acaia.co to discuss mail-in options.

Brands Supported by Clive Coffee

For the following brands, please submit a Clive Troubleshooting Form:

  • Espresso Machines: LUCCA, ECM, Profitec, Rocket, Lelit (>1yr), Rancilio, Ascaso, Flair.

  • Grinders: Eureka, Mazzer, LUCCA, Weber, Mahlkonig.

2. Repair Options & Process

If remote troubleshooting doesn't solve the issue, we can assist in walking you through two other options:

A. Remote Troubleshooting (DIY)

This is the fastest method. Our technicians will review your photos and videos to help identify faulty parts and guide you through the repair.

  • Tip: Well-lit videos of the issue are the best way to speed up this process.

B. Local Technician Assistance

We can refer you to a technician in your area.

  • Note: Our warranty covers parts only. Third-party labor and trip fees are the responsibility of the customer.

C. Mail-In Service to Clive Coffee

You may send your machine to our Portland facility for warranty or billable service.

  • Shipping Policy: Within the first 30 days, Clive covers UPS Ground shipping (with original packaging).

  • After 30 Days: The customer is responsible for shipping the item to Clive. Clive will cover the return shipping costs.

  • Liability: The shipper must provide the shipping label to ensure they can file a claim with the carrier if damage occurs.