- Help Center
- Warranty, Ordering & Returns
- Warranty, Repairs & Returns
-
Getting Started
-
Espresso 101
-
Warranty, Ordering & Returns
-
Bezzera BZ10
-
Bezzera Duo DE
-
Bezzera Duo MN
-
LUCCA A53 (Direct Plumb & Mini) by La Spaziale
-
LUCCA M58 by Quick Mill
-
LUCCA S58 by Profitec
-
LUCCA X58 by Quick Mill
-
La Marzocco Linea Mini
-
La Marzocco GS3
-
Lelit Bianca
-
Lelit Elizabeth
-
Lelit Victoria
-
ECM Synchronika
-
ECM Special Edition Classika PID
-
ECM Mechanika V Slim
-
ECM Casa V
-
ECM Puristika
-
Profitec Pro 300
-
Profitec Pro 400
-
Profitec Pro 500
-
Profitec Pro 600
-
Profitec Pro 700
-
Profitec Pro 800
-
Rocket Appartamento
-
Rocket R58 / Cinquantotto
-
Rocket Giotto
-
Rocket R Nine One
-
La Spaziale S2 EK
-
Rancilio Silvia
-
Rancilio Silvia Pro
-
Rancilio Silvia Pro X
-
Izzo Alex Duetto
-
Quick Mill
-
Breville Oracle
-
Dalla Corte Mina
-
Slayer
-
Lucca Grinders
-
Baratza Grinders
-
LUCCA Atom 75
-
Eureka Grinders
-
ECM Grinders
-
Compak Grinders
-
Fellow ODE Grinder
-
Mahlkonig Grinders
-
Profitec Grinders
-
Breville Grinders
-
Dalla Corte Grinders
-
Macap Grinders
-
Fiorenzato Grinders
-
General Troubleshooting
-
Like New & Trade-In Program
-
Eureka Mignon Libra
-
Eureka Mignon Libra User Manual
-
Rocket Boxer Setup Guide
-
Rocket Boxer Timer User Manual
-
Baratza Encore ESP Setup Guide
-
Baratza Encore ESP User Manual
-
Fellow Opus User Manual
-
Fellow Opus Setup Guide
Repairs
Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises.
"Do I have to send my machine back to Italy for repair?"
Definitely not.
Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises. Repair costs, including parts and labor, are covered under warranty for the first year by the manufacturer. On most machines, we extend that warranty by another year.
In the event that something happens to your machine, we will work with you to determine the best way to get your machine back up to speed.
Simple Repairs
Many repairs can be taken care of with basic tools after a brief chat over the phone. Get started on our Tech Troubleshooting page.
Complicated Repairs
If it turns out to be a more complicated problem, we can arrange to take care of the repair here in Portland or at the importer's service center. In the event a machine is shipped to Clive or a service center, both inbound and outbound shipping costs will be the responsibility of the customer. Check out our Repair & Service page for all the details!
Brands We Service
We currently only service espresso machines from Lucca, ECM, Lelit, Izzo, La Marzocco, La Spaziale, Profitec, Quick Mill, Rancilio, Rocket, and Bezzera. We service Eureka, Mazzer, Macap, ECM, and Profitec grinders.
For all questions regarding warranty and service for the following brands please use the following contact details to contact them directly:
Fellow: Email hello@fellowproducts.com or visit https://fellowproducts.zendesk.com/hc/en-us/requests/new
Acaia: Email support@acaia.co or visit https://help.acaia.co/hc/en-us/requests/new
Brewista: Visit https://brewista.co/pages/warranty
Breville: Phone 1-866-273-8455 or visit http://brevilleusasupport.com
Baratza: Phone 425-641-1245 or email support@baratza.com
Technivorm: Phone 855-662-2200 or email info.us@moccamaster.com
Bonavita: Phone 1-855-664-1252 or visit http://bonavitaworld.com/contact-us
For service on your machine, email support@clivecoffee.com with the model information of your machine, a description of the problem, and the original order number or email associated with the purchase. We will email you back shortly with further instructions.