"Do I have to send my machine back to Italy for repair?"
Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises. Repair costs, including parts and labor, are covered under warranty for the first year by the manufacturer. On most machines we extend that warranty by another year.
In the event that something happens to your machine, we will work with you to determine the best way to get your machine back up to speed.
Many repairs can be taken care of with a screwdriver after a brief chat over the phone.
If it turns out to be a more complicated problem, we can arrange to take care of the repair here in Portland or at the importer's service center. In the event a machine is shipped to Clive or a service center, both inbound and outbound shipping costs will be the responsibility of the customer.
We currently only service espresso machines from Lucca, ECM, Izzo, La Marzocco, La Spaziale, Profitec, Quick Mill, Rancilio and Rocket. We service Eureka, Mazzer, Macap and Profitec grinders.
For all questions regarding warranty and service for the following brands please use the following contact details to contact them directly:
Breville: Phone 1-866-273-8455 or visit http://brevilleusasupport.com
Baratza: Phone 425-641-1245 or email email@example.com
Technivorm: Phone 855-662-2200 or email firstname.lastname@example.org
Bonavita: Phone 1-855-664-1252 or visit http://bonavitaworld.com/contact-us
For service on your machine, email email@example.com with the model information of your machine and a description of the problem. We will email you back shortly with further instructions.