Getting Started

Profitec Pro 500: Setup Guide Video

Congratulations on your new Profitec Pro 500 PID Espresso Machine. Watch our setup video below on this heat exchanger machine to help you get started.



Step 1: Inspect the Box and the Machine for Damage

      • Remove the machine from the box and place it on a stable, level surface.
      • Before turning on the machine, inspect for damage that may have occurred during shipping. If you notice any damage, contact us immediately.
      • Please note that it is normal for a small amount of water to be on the machine when it arrives. It is also normal for the portafilter to not fit perfectly at 90 degrees!

      • Save all packaging as this is needed for returns and repairs.

Step 2: Adding Water and Filling the Boiler

      • Before introducing any water to the machine, it’s important to test it to make sure it is adequately soft.

      • Use the included water test strip to verify the softness of your water. Ideally, we’re looking for a softness near 50 ppm.
      • For more information on water, take a look at or try the link in the description of this video.
      • Fill the reservoir with your filtered and adequately soft water.
      • Lift the brew lever and turn the machine on. With the brew lever activated, the pump will turn on, and water will start to fill the boiler.
      • After a short period, you’ll start to see water coming through the grouphead. Lower the brew lever once 4 ounces of water have been dispensed from the machine.
      • At this point, your setup is done. All you have to do is wait for the machine to come to temperature, and then you’ll be ready to pull your first shots.